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Delete Your Account

Last updated: May 25, 2026

You can permanently delete your Social Escape account and the personal data associated with it directly from inside the app. No email, support ticket, or web form is required.

One-tap deletion. The full deletion flow lives in the mobile app under Settings → Delete Account. Once confirmed, your anonymous account is unlinked, your balance and characters are removed, any active Google Play subscription is cancelled, and your data is wiped from our active database within minutes.

How to delete your account

  1. Open the Social Escape app on your device.
  2. Tap the Settings tab in the bottom navigation.
  3. Scroll down and tap Delete Account.
  4. Read the on-screen confirmation explaining what will be removed, then confirm.
  5. Within a few seconds, your account is deleted, you are signed out, and the app returns to the onboarding screen with a fresh anonymous account.
This action is permanent. Deletion cannot be undone. Your token balance, custom characters, scheduled calls, and call history are all permanently removed. If you re-install the app afterwards, the new install starts as a brand-new anonymous account with no carry-over.

What gets deleted

When you delete your account, the following data is removed from our active systems immediately (within minutes; encrypted database backups age out within 90 days):

Data category Status
Anonymous user ID DELETED   Unlinked and removed from auth records.
Token balance DELETED   Any remaining tokens are forfeited (no refund for unused tokens; see Terms).
Custom characters and avatars DELETED   All persona text, voice IDs, and uploaded images are removed from storage.
Scheduled calls DELETED   Any future scheduled calls are cancelled and removed.
Call history / call ledger entries DELETED   Per-call metadata associated with your account is removed.
FCM push notification token DELETED   Removed so no further pushes can be delivered.
In-app analytics events (Firebase) DELETED   User-bound events are removed via Firebase's deletion request flow within ~30 days.
Diagnostic / crash logs (Sentry) DELETED   Per-user breadcrumbs are scrubbed; aggregated error counts may remain in anonymous form.
Active Google Play subscription CANCELLED   If you have an active subscription, we use the stored Play purchase token to cancel it on your behalf so you are not billed again.
Voice / microphone audio NOT STORED   Voice audio is never persisted to our servers in the first place — it is discarded the moment the call ends.

What is kept (and why)

A narrow set of financial records is retained even after account deletion. We are legally required to keep these by Serbian and EU accounting / tax regulations. The retained data is unlinked from your deleted user account, so it cannot be used to re-identify you — it persists only as a line item in our books.

Data category Status
Purchase records KEPT 5–7 YEARS   Google order ID, SKU, amount, and currency are retained for VAT / corporate accounting compliance. Personal identifiers (e.g., user ID) are unlinked.
Aggregated financial figures KEPT 5–7 YEARS   Monthly revenue and tax totals are retained as required by Serbian / EU regulations.
Encrypted database backups UP TO 90 DAYS   Residual encrypted backup snapshots age out automatically; we do not access them.

If you cannot access the app

If your device is lost, broken, or the app will not open, you can still request manual deletion using the form below or by emailing us. To locate your data, please include at least one of: your Anonymous User ID (visible in the app on the Settings screen) or the Google Play order ID from a purchase confirmation email Google sent you.

If you have neither. Since the app uses anonymous authentication, we never store your email, name, or any other personal contact information. Without a User ID or Play order ID we may not be able to locate your specific records. The good news: your data is already pseudonymized and ages out of our encrypted backups within 90 days automatically.

You can also email us directly — both channels reach the same operator inbox.

ALEKSANDAR STANČEVIĆ PR ARTEP TECH
d/b/a Social Escape
Lajoša Joa 48
24000 Subotica
Vojvodina, Serbia
Email: aleksandar@arteptech.com

We respond to manual deletion requests within 30 days, in line with GDPR Article 17 ("right to erasure").

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